AudAngry

FUCK YOU FIREFLYZ

Hsin said I should have known not to trust any company which suffixes a -Z to their name.

But how was I to know! Firefly is affiliated with MAS Malaysian Airlines (so people can google this and find my blog), which although expensive, is widely trusted and provides very good service and customer care most of the time.

So this is the story of our ongoing nightmare with Firefly.

The 6 of us booked our flights to and from Redang through Firefly a whole 2 months before our trip.

We paid everything in full.

Then about 4 days before Redang, we received notification that our flight leaving Redang was delayed from 4pm to 10pm.

We were quite upset about it because it meant that we had to wait around in Kuala Terengganu for 8 hours or so, because our boat from Redang Island to the mainland was at 12pm.

We contemplated taking a bus back or booking an earlier flight with AirAsia instead, but decided against it, thinking that we could live waiting for 8 hours.

Then on our way back from Redang, in the ferry, Suet received an SMS from Firefly telling us that our flight had been further delayed to 1.3o am!!!

WHO ON EARTH TAKES A PLANE AT 1.30 AM!!!!

Everyone was going crazy calling up our parents back in KL to tell them what shit has happened now wtf.

Latat called up Firefly who told him that we could cancel our tickets and get refunds, and look for other options of getting home.

We decided to rush to the airport to see if we could get an earlier flight back to KL. This was at 3pm.

So we got to the airport. And there, the airport staff informed us that there was no way that there could be a 1.30 am flight with Firefly as the airport closes at 11pm.

SO THIS MEANS THAT FIREFLY SIMPLY TALK COCK AND TELL US THE FLIGHT IS AT 1.30 AM FOR NO FUCKING GOOD REASON AT ALL.

Since the airport wouldn’t let them land, they had to cancel the flight. The next available flight out was at 8am the next day.

And they never bothered to inform us!

If we hadn’t gone to the airport early, we would never have found out!

What if we decided to stick with the 1.30 flight and only went to the airport say at 11pm? We would have just found out the flight was canceled and then we would be stuck in Kuala Terengganu for the night.

WHAT KIND OF FUCKING SERVICE IS THIS?

In our anger, Tze and I went around kicking Firefly signs in the hopes that they would topple over wtf. Unfortunately mine didn’t wtf but Tze’s did.

Suet and Ooib went to talk to the MAS personnel in the airport to ask for a refund and compensation, while the rest of us went to Airasia to book new flights. (Suet didn’t let us go with her because she didn’t want us shouting and ruining whatever progress she could make wtf)

So she talked to this MAS guy called Ajimat / Ahjimat / Ahjeemat / Azimat wtf who looked like a MAS big shot because he had a jacket wtf.

He promised us full refunds on our tickets (he said to just go to the Firefly outlet at Subang Airport with our boarding passes and we would get our refunds) and refreshments.

So we went ahead and booked our AirAsia flights and wiped out the buffet at the airport restaurant wtf.

Today, Suet and Ooib went to Subang Airport to get our refunds.

The people there told them that:

1) they could not do anything about the flight delays/cancellation because one of their planes was grounded, and they had not enough aircraft to fly the other routes.

2) we would get no such refund. They had talked to fucking Ajimat who claimed there had been a “COMMUNICATION BREAKDOWN” and he had never told us we could get our money back.

WTFFFFF I DON’T FUCKING CARE IF YOUR PLANE IS GROUNDED OR AIRED OR WHATEVER. THE POINT IS FUCKING FIREFLY IS SELLING US A SERVICE AND WE PAID FOR THAT SERVICE AND WE HAVE EVERY RIGHT TO RECEIVE IT.

IF YOU CANNOT DELIVER WHAT YOU HAVE PROMISED YOU BETTER FUCKING FOLLOW UP WITH A FULL REFUND PLUS COMPENSATION

DO YOU KNOW HOW MUCH WE SPENT ON THE PHONE CALLING OUR FAMILIES IN KL TO TRY TO GET ALTERNATIVE FLIGHTS BACK?

DO U KNOW HOW MUCH STRESS ALL 6 OF US WENT THROUGH THAT DAY BECAUSE OF FIREFLY?

AND HOW CAN YOU FOB US OFF WITH STUPID EXCUSES ABOUT COMMUNICATION BREAKDOWNS? EAT SHIT LA DO WE LOOK LIKE KIDS OR IDIOTS TO YOU

WE HEARD WHAT YOU SAID AND IF YOU THINK YOU CAN DENY EVERYTHING BECAUSE IT IS YOUR WORD AGAINST OURS YOU ARE WRONG

Ooib wrote an email to them complaining and to their credit, they replied very promptly in the same day.

But the compensation they offered was a one way ticket to any destination in Malaysia for all 6 of us. No cash refund for our wasted KT-Subang flight.

What fucking good is a one way ticket? We still have to buy the other way to go anywhere, we would still be spending extra money and Firefly would just profit from it.

In total, Firefly has already cost us RM 1200+ (rm218 per person to book new tickets on AirAsia) That’s about USD 400.

I cannot believe how irresponsible and thickskinned Firefly and its employees are.

How the hell do they expect to compete with AirAsia and the other budget airlines if they can’t even do a simple thing like provide what they are selling to their customers?

Jam looked on google and found this link *click* where other people have been complaining about Firefly for the exact same issue.

So if this is a recurring problem, WHY THE HELL ARE THEY NOT DOING ANYTHING TO RESOLVE IT?

This is a huge warning to everyone not to take Firefly to any destination, even if they are offering cheaper prices than other airlines.

So what if it’s cheaper? You never know when they might choose to delay or cancel your flight. You could just be stuck somewhere, or unable to get to where you want to go just because some irresponsible idiot’s actions.

Companies with such little disregard for customer opinion and welfare do not deserve to earn our money, especially when the product/service they are providing sucks balls.

I will not stop ranting about Firefly until I get at least a full cash refund on my plane ticket plus compensation to cover my AirAsia ticket. >((((((((((((((((


Hate Firefly forever.

More on Jam’s, Suet’s and Tze’s blogs.

P/S: Does anyone know how to make my entry show up first on Google when I type Firefly / Fireflyz? People need to read this and not get conned wtf.

EDIT:

Since this post was written, Fireflyz has since refunded us in the form of free one-way tickets to any destination in Malaysia (where they fly to of course).  Many people have spoken up and said that they have had no problem flying Firefly so it’s unfortunate that we did.  However, I am going to leave this post up to present a fairer view of what problems flying with budget airlines (not just Firefly) might pose.

  • http://jmeei.net Jia Meei

    Ya one way ticket are they fucking mad it’s a scam

    I might take up the offer if I can put the head of Firefly on that one way flight to the end of the earth

  • http://tzeching.wordpress.com tzeching

    it wasnt even that good of a lunch ok stupid guy told me i could only take one piece of chicken in our wipe out their food frenzy wtf

  • Anna

    omg that sucks so much!! i would be so mad too. sometimes it’s so hard to find reliable service.. fuck scams

  • Kevin

    yeah you’re damn right..fuck you fireflyz!!

    what kind of fucking service is thisss?

  • http://roundaboutpineapple.blogspot.com devina

    O____O ask them to eat shit wtf !!

    i dont think you can do anything to put your blog on the first choice during a search cause it’s decided by the google search machine based on some criteria though..

  • ooi clan

    welcome home…don’t u love Malaysia whf!

  • CraSH

    hmm.. maybe you want to forward this to kennysia… haha.. i think he got to meet fernandez after complaining in his site..

    i saw some reviews about firefly a year back and their customers has problems with their service.. and they are rated 0.5stars out of 5… imagine that?

    so next time, better pay a little more for a good service and always check for reviews first.

  • michellesy

    shit wei

    note to self, do NOT take this fireflyz whatever when traipsing around msia wtf

  • http://www.bizfantast.com/myblog VT

    wah, power sia.

    typical malaysian style! wtf.
    thanks… now can strike out fuckingfly, hahahahaha

  • sweatlee

    firefly(z) with or without z still sucks!!!!!1 i’m gonna:
    1. create fake email accounts and send mean emails to them
    2. call their hotline and hang up after saying “firefly sucks!!”
    3. get a voodoo doll of eddy leong or whatever, the CEO
    4. track tony fernandez down and pat his back wtf

  • http://vapour-trail.blogspot.com Tan Yee Wei

    I was reading your post and Suet Li’s about this abhorrent thing called Fireflyz. With regard to making your “show up first on Google when I type Firefly / Fireflyz”, i will suggest a campaign as follows:

    Get a lot of people to link this page using the text “Fireflyz”, making sure these links are important ones (meaning not small font hidden in some corner of the page).

    For your page to be the first hit on Google, your page need to be important. And important pages have many links pointing to it. Links that are more prominent, or from more prominent sites, add to the page’s importance.

    I will start by adding “Audrey’s Fireflyz experience” and “Suet Li’s Fireflyz experience” to my sidebar.

    ps. I think the name Fireflyz is so damn bimbotic. What’s with the Z?

  • http://tzeching.wordpress.com tze

    ya imma look tony fernandes in the eye and say ‘you are my idol.’ wtf

  • http://spectreoutreachblogspot.com Spectre

    Really, a Very K.O ,tarak guna airline and so busted.

  • http://angelicassie.blogspot.com angeliCassie

    your blog comes up on the second page…i think..think only ah..that if you google fireflyz and keep clicking on your own blog when it comes up on the list (like many many times) then it might pop up in the first page instead…cause like high demand

    sorry abt your experience with fireflyz

  • http://www.spinzer.us chris tock

    hahahaha aud u so funny i dunno you make this entry funny or something wtf ok now’s not the time to laugh at all sorry *slaps self*

    ok i henceforth declare i will never sit on a firefly ever, LOVE NATURE, SAVE EXTINCT ANIMALS YO!

  • http://www.bizfantast.com/myblog VT

    hey, you want to make your blog on the first on google when searched with the keyword firefly?

    u need our help then, as long as there are enough traffics diverted from the google search page to your blog, it will be on top in no time… just ask all your readers (and the other bloggers’ readers) to search for “FireFly fourfeetnine” and click in from there… you may need a few hundred clicks 😀

    hope that works (i didn’t got enough power to start such things)

  • Baz

    your blog is like the fourth link on the first page if you google “fireflyz sucks” wtf

    mapot, the comments on suet’s blog are adding even more spice to the drama! now we can fuck them up even worse, since their staff is bitching at us

  • http://www.chingwuen.blogspot.com mIcheLLe

    they brought forward my flight from KT to KL too (because I went to redang also) i hate them.

    I tried calling the stupid office also and only got through after hearing the stupid firefly jingle for 10 mins and the guy who answered was mighty rude.

  • Ryck

    damn fireflyz…!!! will keep forward this post…chill..!!!

  • en

    that happened to me too when i went to langkawi last month, we weren’t informed that our flights got suspended!!! my friend called up and asked about it and only they told us that it got canceled!! and trust me the personnels in firefly SUCKS!we made them fly us there and in the end we have to fly from kl-penang-langkawi-penang-kl -___-

    and when i called up, they lied to me that my friend agreed on the refund which is obviously bullshit -__-

  • http://www.ahfatt.com ahfatt

    Hi, i got my schedule changed 4 times, re-scheduling without any notification. The last ten days before depart was crazy, it has been changed frequently, early morning online check itinerary will not be the same as you check at the evening. And one things is confirmed, they DID call you up and SMS to tell you the flight schedule is changed. BUT IT IS TOO LATE!

    Thank GOD, my flight, both depart and return, went smooth. I’ve bought a pewter key-chain inflight as souvenior, and i’ve told myself no more FIREFLYZ anymore.

    my history story here:
    http://www.ahfatt.com/?p=185

  • http://utter-cookieness.blogspot.com/ xiangyun

    heyho! kesian you all had to go through the typical kanasai malaysian services.

    p.s. i like reading your blog eh so funny and nice pictures =] can i link you? thanks!

  • horse

    Type “Fireflyz” and you’ll find this post coming up as number 3 link on google. Good for you!

  • Jess

    Just post your link / story onto any forum ( eg : lowyat, travel related , the star paper perhaps )

  • http://carolyong.multiply.com/journal carol

    poor u guys =(

    okay i know. as long as everyone types “fireflyz” or “firefly” and “sucks” or “stupid” in the comment the chances of it popping up in google search will be higher! so yes here we go. fireflyz sucks firefly sucks fireflyz sucks fireflyz is stupid stupid fireflyz stupid firefly airline boo mas airline hurray tony fernandes hahaha.

  • grace a

    send them a lawyer’s letter, or get a friend who is a lawyer to write them a letter (you need some legal jargon to scare them a bit, if you don’t want to afford legal fees) claiming full compensation, and that not only were you not offered the service you paid for, you were lied to by the company.

    threaten to take legal action and see what they do.

    then complain to consumer society or whatever, write to newspapers. you want to name and shame

    GOOD LUCK!

  • Audrey

    THANK YOU EVERYONE FOR ALL THE COMMENTS!

    I assure you The Club will fight to the death for our rights. This is not a matter of money but integrity *pompous wtf

  • The One

    fuck you fireflyz..

    is this how you serve your customer?

    now,fuck you!!

  • http://www.hot-screensaver.com Neo

    Aiyah… so terrible lar their service. You should have taken a pic of that MAS big shot and post on your blog mah.

  • http://eripeng.net Eri

    ganas!

    never see you so angry in the previous post before… means they are really ****!

    p/s: dare to leave comment edi 😛 lol

  • http://accyee.blogspot.com abby

    AUDREY!!!!!!!!!!! dont be so angry. hehehe :) got ur refund?

  • mom ooi

    I’d suggest you complain to newspapers’ hotline as the compensated one-way ticket and have to be used within the next 3 months is of no use to you guys as most of you will be leaving the country to continue your studies once your summer holidays over; unless they are willing to pay for your tickets to your respective countries hahaha

  • mild

    aww u poor thing… i can’t believe u said “cheap so what!!”

  • Eileen

    Hi,

    Go to Trade and Consumer Affair and lodge a complain. Bring them on to COnsumer Court and get compensation. Fight for your right my friend. I have had my case w another company and they compensated me because i complained to the ministry

  • MAT D

    i pernah kena yooooo,flight dari pkl 3 ptg sampai 10 mlm

  • sweetzy

    Sorry for u, i have no problem with Fireflyz. I went to Perhentian and had booking the ticket a few months before and thank God, everything was smooth and on time. Fireflyz have a bigger interior than air asia, very near to my house n i like it. Maybe it’s not ur luck. Pity for u.

  • sweetzy

    Plus.. i have took airasia for 5 times and out that, 3 times i had a bad delay from them. So, if u don’t want to get delayed.. u better take MAS.

    aud: are u working at firefly?

  • Ken

    Pity for ur sad exprience with the worst airlines! However i took FireFlyz 1 times frm PG to L’kawi with no problem. In AirAsia, their delay my flight to Labuan frm KL but only 2 hour.

    I suggest u bring urs cases to Consumer Court.

    Gud Luck!

  • http://dunhvla...howtocreateone...haha feichoong

    call their MD…better still, write to MAS MD. heard tat he takes note and will respond…

    or write to Star, minus all d profanities…:-)
    see whether their Corp Comm Senior GM will reply…

    if not, put up an advert…

  • http://emoishguy.blogspot.com Julian

    Well u can type words like Firefly or Fireflyz a thousand times in this post. =)

    like firefly firefly firefly firefly firefly firefly firefly firefly firefly

    make sure with space tho

  • steve

    You would be treated more seriously if you stop using wtf. That is incredulously bloody annoying.

    Other than that, too bad you had a bad experience.

  • stephanie

    OH, my. I wish I came across your blog earlier because I am in Hong Kong and I bought tickets to fly from penang to langkawi during chinese new year, and I have to get back to penang and then back to HK to work!!!

    Please can you put your problem on http://www.tripadvisor.com because a lot of foreigners use that to check on hotel reviews and travel arrangements.

    I am so worried that I am going to book ferry tickets just in case because if they cancel and I am stranded then I am so screwed.

    Why do they cancel so much ? Well, a friend in the airline industry tells me that budget airlines will not fly if they don’t have enough passengers because they don’t cover their fuel costs etc…so the airline cancels and groups everyone together!

  • Gina

    Hi….Thank god. I just checking fireflyz for my trip to koh samui. I am so lucky coz i find your blog. Thanks fir info, i rather not to book fireflyz now…scary shit.

  • marc

    Yes, well, shit happens in Asia. I have flown many times with fireflyz and never had any trouble. It seems you are overreacting a little bit cuty (and no, I do not think you are that cute, btw). Love the flight!

  • http://www.fourfeetnine.com Audrey

    marc: your comment does not make sense at all. what do you mean shit happens in asia? if it does, does that mean it’s right? judging by the number of bad reviews of fireflyz online i would say you must have amazing luck then.

    and what in the world is “cuty”? are you making up words? i don’t think you are cute either, sorry.

  • stephanie

    I have now booked ferry tickets as well just in case!!! I will let you know how it goes with fireflyz.

  • Aidi

    Today, I just googled a word “fireflyz” for the 1st time, and I saw “Fuck Fireflyz” on the 4th row of the page.

    Geez. I respect you for voicing out your unsatisfaction n’ all the trouble you’d gone thru’.

    Wot matter is, the world needs to know the truth..

    So, I changed my mind n decided not to take FIREFLYZ. Therefore, FIREFLYZ better improve their services or EVERYONE GONNA READ HOW SHITTY FIREFLYZ IS.

  • James

    Kudos to you guys for getting to google page 1 for search on fireflyz, well done good seo.
    I am appalled at your treatment by this company as you clearly have a case for recompense here.
    However your barbed approach using so many swear words is not helping your case.
    By using a streetwise kid approach you will get respect from your peers but unfortunately many people will not take your case seriously because of your unprofessional approach borne no doubt out of genuine frustration at a serious breach of consumer rights.
    Take them to consumer court but please do not use the term ‘wtf’.

  • Elaine Tan

    Fireflyz is still running the same scam. I travel weekly and my flights get cancelled WEEKLY.

  • Stephen Bland

    My flight was cancelled and I still haven’t even received the refund. They are the worst, never again.