I’m back from Penang!
Super tired now actually. There was a massive jam all the way back from Penang. Think it took us nearly 7 hours to get home! Not that it mattered to me cos I slept the whole way …
Somebody please explain to me why I’m sleepeh again -_-
Anyway I had to blog about this before all my anger dissipates and I become yet another customer with no backbone.
Anyway,more than a year ago I wrote this post about my horrendous experience with Firefly.
In short, not only did they delay our flight 7 frigging hours, they also lied about the rescheduled flight time as then the airport would be closed WTF.
Then they promised us a refund since we ended up taking an AirAsia flight back home. When we got home, they insulted our intelligence by denying that they ever promised us a refund, and when we blogged about the horrible experience, Firefly staff came into our blogs and further insulted us by calling us bitch etc WTF.
(how we knew they were Firefly staff was because they ignorantly left their REAL email addresses in our comment boxes -_-)
Anyway! They finally resolved the matter by giving us free one way tickets as a refund. It wasn’t cash but by then we were all too sick of it to dispute.
So this time! You’ve probably read it on Wombeh’s blog, but whatever I tell again.
My cousin’s wedding was this weekend in Penang and my parents had already left for it on Thursday morning.
I didn’t take leave so me and Wombeh decided to fly Firefly back to Penang the next day.
Ok not I decided. I was vehemently against paying them for another flight anywhere. He did because he heard that Firefly was okay. Naive boy wtf.
Our flight was supposed to be 1130am or something. Before we left for the airport, we got a message telling us that our flight had been delayed to 1245.
Wombeh said “so lucky! They tell us now so we don’t have to wait in the airport!” ^___^
I said “ya see la when we reach the airport sure got another delay one”
JINX T_____T
Sure enough, when we got there, they told us it was delayed to 220pm.
We ate lunch at one of the restaurants at the airport and waited.
Then delayed to 330pm. Then 340. (WTF?)
Then 440 WTF.
DELAY 5 BLOODY TIMES!
By then Wombeh was roaring and stampeding around the Firefly counter terrorizing people.
The people at the counter were so nervous they didn’t even dare to look at him when he asked them questions -____-
My cousin’s wedding was that evening! I was supposed to do registration for it!
Wombeh decided to just cancel the flight, retrieve our baggage and fly MAS.
MAS no more economy class seats so we had to take business.
Bittersweet experience because
a) very expensive wtf
b) I never sit business class before!!! Ok la sat once from Taipei to Kyoto but only because they upgraded us cos they overbooked the plane. And I was out the whole night clubbing so once I got onto the plane I fell asleep and missed the entire experience fml.
Ok business class was quite fun. But how can that make up for the anger and hopelessness we felt when we were waiting for our flight!!!
Not to mention the wasted money on taxis back and forth between airports.
I somehow think it’s a conspiracy leh. Like MAS wanted to fill up their business class seats so they delayed their Firefly flights until passengers had no choice but to fly business class wtf. SUSPICIOUS!!!
Okok paranoid.
Anyway they told us they would refund us monetarily (which is better than getting a free ticket) but only within 14 days to 2 months.
2 MONTHS?! What do you need to do — count out 1 cent a day to repay us ah wtf.
And to top it off, when we finally arrived in Penang (via MAS Business class) we looked at the Arrival board and saw that our original Firefly flight had been delayed to 8pm -____-
Poor suckers who decided to wait it out.
We also demanded compensation for wasting our time, money and for mental and emotional damages wtf and how about what we had to pay for our business class flights!!! but all they told us to do is write an email to them.
Ya sure la it will be a cold day in hell before they give us compensation.
I am not as raging this time as the last maybe because I expected this to happen. I know other people who have had no problem with Firefly but I have tried the airline TWICE and BOTH TIMES also they fucked up badly.
100% failure rate wtf.
They did apologize in the paper but no mention of refunds or compensations 🙁 Let’s just see how it goes.
But either ways maybe it’s just me like I’m damn suay when it comes to Firefly. I don’t need sex cos Firefly screws me every time wtf.
But I’m never flying it ever again! I’d rather take a boat wtf.
Comments (33)
u’d rather swim there wtf
eh write email no point one!!! remember how barry wrote to them TEN FUCKING TIMES AND CALLED THEM UNTIL PHONE BILL MELETUP wtf
“I don’t need sex cos Firefly screws me every time wtf.” LOL!
haha..i was LMAO at this –> I don’t need sex coz Firefly screws me every time wtf.
memang suay la…
But either ways maybe it’s just me like I’m damn suay when it comes to Firefly. I don’t need sex cos Firefly screws me every time wtf. <— HAHAHA PRICELESS!! sorry. But erm. funny la. anyway why like that. Airasia la better !!
row row row your boat…. lol
Haha! Oh well, oh well.
What to do?
All budget airlines are a bit risky to take, and compensation takes forever.
Everytime I fly Ryainair also I pray hard the day before, but so far so good.
haiyoooo … Fireflyz damn shit one le!! don’t fly them anymore man! anything affiliated with MAS is damn teruk – I really kena from them like 2 months back! and to just get a letter from them so that I can claim my friggin insurance also took damn friggin long! I’ll never every fly MAS or anything affiliated with them every again!!!
The I don’t need sex tweet cracked me up when I read it. I like the line about roaring and stampeding around the counter. Adjective FTW! 🙂
Bad bad bad ! total of 7-8 hours delay !!! Haha Firefly really so in need to screw up people …
Oh dear…thats a really really long delay. ><
Can understand why you’re so mad.
Yea just take boat..
hear hear!
and remember how they initially wanted to compensate us with a ONE WAY ticket??
no way jose wtf
Wah, such a bad experience and to go through it twice wtf. I think I’ll stick with MAS and Air Asia for domestic flight. lol
I am a firefly staff…. screw you bitches!
…..just joking. What to do, people still need those freaking “chip” tickets.
I had the same horrific experience earlier this year also from Subang-PEN. My flight was delayed for > 5hours and there weren’t much shops around there opened at that time. I wanted to hop a taxi to Subang Parade but the taxi company (monopoly) there quoted me RM20 one way!
Thank God for Starbucks there that saved my life.
And Firefly never compensated us anything. And when the complaint queue went long, their staff ‘disappeared’ – ‘apparently’ to look for their boss. Haihz.
Hahaha your last sentence is so funny
sweat: but then why did they finally decide to give us the refund ah?
cynthia & winnie: hahaha
abby: ya airasia delays too but ive never had it delay more than an hour.
may: gently down the stream!
lisa: haha yea but ive never had such bad problems with airasia:(
emvee: ya u go girl! wtf
hb: u mean verbs!
jess: ya i know 🙁
gypsy: yea honestly >< tsc: ya probably reach faster hahaha jammie: oh i thought they did give us one way tickets wtf simon: yea it's a risk to take! bob: hahaha good joke bob wtf lynn: hahah yea they did the same thing with us! when we went to complain they looked resentful and wouldn't look us in the eye yh: haha thanks!
haha, i just saw your grumpy looking photo at tim’s blog. damm cute!
should post it up here also!
“I don’t need sex cos Firefly screws me every time wtf.” HAHAH EPIC line!
Haha, maybe then I should take Firefly, then atleast then I get fucked …. hahaha.. ok… not funny…hmm no more babies for me.
U c. I think if its me… I would start yelling at the staff.. and start crying and make a scene. LOL
wahlau… i can imagine how u feel but i m sure u felt worse. crap man! they should quickly 5d ways to improve like BOOM! improve laa… sigh~
Technically, u can sue them for making you all take Business class. HAHA! U shld consult a lawyer if you are that pissed off with firefly =D CHEERS!
its just sad man, sad.
haha i don’t think u want to take a boat there la.. would take u forever!!
just don’t fly firefly next time lor.. try air asia la..
but gosh.. that sounds like a SUPER pissingly frustrating experience. IF it was me, i would definitely want to rant before the anger dissipates as u so adequately blogged..
I am sorry. Because I laughed after reading this post. Even though I know how angry you were. >_< So I am sorry.
hahahaha…
Sigh I guess it’s really bad luck! I have actually flown Firefly from Penang-Subang for at least 20 times from June 2008-June 2009 and never had I experienced a delay this bad! In fact, all of my experience was pleasant. Pretty sad that they are not consistent enough..
I never though Firefly would substantially delay their flight. Firefly FAIL!!
just happen to me recently on 29th nov.from penang to subang.need to get back to work aft eid.we hv to wait from 9.30am till 6.00pm then only they said the flight is cancelled.some of us doesn’t want refund even da flight is cancelled,so they hop us on MAS at 10.00pm.huhu.my 1st experience wif fireflyz n will never ever fly wif them anymore.
It happened to me once 2 yrs ago, till now i nvr dare to trust firefly anymore. It’s a nightmare to fly with them. Watever flight u can consider, but definitely not FIREFLY!
that’s disgusting!!!!!! how the heck do they survive with such unreliable service?!
i hope you guys would get a reply soon!
wtf with firefly wtfngot here coz wanted to hear ppl’s exp with them wtfnI never tried firefly before because the low price is damn suspicious wtfnAnd they said the pilots are some noob ones too wtf so harsh landing wtf, too many collision with clouds wtf, ect2.nThanks for your review about the management side though wtf. never hear from anyone about this so this is a good heads up wtfnthxnnps: i really wondering if you really talk like this IRL.. you’re interesting xD