Hsin said I should have known not to trust any company which suffixes a -Z to their name.
But how was I to know! Firefly is affiliated with MAS Malaysian Airlines (so people can google this and find my blog), which although expensive, is widely trusted and provides very good service and customer care most of the time.
So this is the story of our ongoing nightmare with Firefly.
The 6 of us booked our flights to and from Redang through Firefly a whole 2 months before our trip.
We paid everything in full.
Then about 4 days before Redang, we received notification that our flight leaving Redang was delayed from 4pm to 10pm.
We were quite upset about it because it meant that we had to wait around in Kuala Terengganu for 8 hours or so, because our boat from Redang Island to the mainland was at 12pm.
We contemplated taking a bus back or booking an earlier flight with AirAsia instead, but decided against it, thinking that we could live waiting for 8 hours.
Then on our way back from Redang, in the ferry, Suet received an SMS from Firefly telling us that our flight had been further delayed to 1.3o am!!!
WHO ON EARTH TAKES A PLANE AT 1.30 AM!!!!
Everyone was going crazy calling up our parents back in KL to tell them what shit has happened now wtf.
Latat called up Firefly who told him that we could cancel our tickets and get refunds, and look for other options of getting home.
We decided to rush to the airport to see if we could get an earlier flight back to KL. This was at 3pm.
So we got to the airport. And there, the airport staff informed us that there was no way that there could be a 1.30 am flight with Firefly as the airport closes at 11pm.
SO THIS MEANS THAT FIREFLY SIMPLY TALK COCK AND TELL US THE FLIGHT IS AT 1.30 AM FOR NO FUCKING GOOD REASON AT ALL.
Since the airport wouldn’t let them land, they had to cancel the flight. The next available flight out was at 8am the next day.
And they never bothered to inform us!
If we hadn’t gone to the airport early, we would never have found out!
What if we decided to stick with the 1.30 flight and only went to the airport say at 11pm? We would have just found out the flight was canceled and then we would be stuck in Kuala Terengganu for the night.
WHAT KIND OF FUCKING SERVICE IS THIS?
In our anger, Tze and I went around kicking Firefly signs in the hopes that they would topple over wtf. Unfortunately mine didn’t wtf but Tze’s did.
Suet and Ooib went to talk to the MAS personnel in the airport to ask for a refund and compensation, while the rest of us went to Airasia to book new flights. (Suet didn’t let us go with her because she didn’t want us shouting and ruining whatever progress she could make wtf)
So she talked to this MAS guy called Ajimat / Ahjimat / Ahjeemat / Azimat wtf who looked like a MAS big shot because he had a jacket wtf.
He promised us full refunds on our tickets (he said to just go to the Firefly outlet at Subang Airport with our boarding passes and we would get our refunds) and refreshments.
So we went ahead and booked our AirAsia flights and wiped out the buffet at the airport restaurant wtf.
Today, Suet and Ooib went to Subang Airport to get our refunds.
The people there told them that:
1) they could not do anything about the flight delays/cancellation because one of their planes was grounded, and they had not enough aircraft to fly the other routes.
2) we would get no such refund. They had talked to fucking Ajimat who claimed there had been a “COMMUNICATION BREAKDOWN” and he had never told us we could get our money back.
WTFFFFF I DON’T FUCKING CARE IF YOUR PLANE IS GROUNDED OR AIRED OR WHATEVER. THE POINT IS FUCKING FIREFLY IS SELLING US A SERVICE AND WE PAID FOR THAT SERVICE AND WE HAVE EVERY RIGHT TO RECEIVE IT.
IF YOU CANNOT DELIVER WHAT YOU HAVE PROMISED YOU BETTER FUCKING FOLLOW UP WITH A FULL REFUND PLUS COMPENSATION
DO YOU KNOW HOW MUCH WE SPENT ON THE PHONE CALLING OUR FAMILIES IN KL TO TRY TO GET ALTERNATIVE FLIGHTS BACK?
DO U KNOW HOW MUCH STRESS ALL 6 OF US WENT THROUGH THAT DAY BECAUSE OF FIREFLY?
AND HOW CAN YOU FOB US OFF WITH STUPID EXCUSES ABOUT COMMUNICATION BREAKDOWNS? EAT SHIT LA DO WE LOOK LIKE KIDS OR IDIOTS TO YOU
WE HEARD WHAT YOU SAID AND IF YOU THINK YOU CAN DENY EVERYTHING BECAUSE IT IS YOUR WORD AGAINST OURS YOU ARE WRONG
Ooib wrote an email to them complaining and to their credit, they replied very promptly in the same day.
But the compensation they offered was a one way ticket to any destination in Malaysia for all 6 of us. No cash refund for our wasted KT-Subang flight.
What fucking good is a one way ticket? We still have to buy the other way to go anywhere, we would still be spending extra money and Firefly would just profit from it.
In total, Firefly has already cost us RM 1200+ (rm218 per person to book new tickets on AirAsia) That’s about USD 400.
I cannot believe how irresponsible and thickskinned Firefly and its employees are.
How the hell do they expect to compete with AirAsia and the other budget airlines if they can’t even do a simple thing like provide what they are selling to their customers?
Jam looked on google and found this link *click* where other people have been complaining about Firefly for the exact same issue.
So if this is a recurring problem, WHY THE HELL ARE THEY NOT DOING ANYTHING TO RESOLVE IT?
This is a huge warning to everyone not to take Firefly to any destination, even if they are offering cheaper prices than other airlines.
So what if it’s cheaper? You never know when they might choose to delay or cancel your flight. You could just be stuck somewhere, or unable to get to where you want to go just because some irresponsible idiot’s actions.
Companies with such little disregard for customer opinion and welfare do not deserve to earn our money, especially when the product/service they are providing sucks balls.
I will not stop ranting about Firefly until I get at least a full cash refund on my plane ticket plus compensation to cover my AirAsia ticket. >((((((((((((((((
Hate Firefly forever.
P/S: Does anyone know how to make my entry show up first on Google when I type Firefly / Fireflyz? People need to read this and not get conned wtf.
Since this post was written, Fireflyz has since refunded us in the form of free one-way tickets to any destination in Malaysia (where they fly to of course). Many people have spoken up and said that they have had no problem flying Firefly so it’s unfortunate that we did. However, I am going to leave this post up to present a fairer view of what problems flying with budget airlines (not just Firefly) might pose.